Business Day Spotlight

Absa’s strategy to lead in technology use amongst SA’s retail bank is the focus of this edition of Business Day Spotlight. Host Mudiwa Gavaza is joined by Thato Matolong is managing executive for technology and operations at Absa Everyday Banking. Through the discussion, the banker explains Absa’s tech focus; investment in improving customer satisfaction; relationship with Salesforce; place of AI in banking; and trends from the bank’s data. Business Day Spotlight is a MultimediaLIVE Production.