Business Day Spotlight

MultiChoice’s investment customer service and experience to grow and hold on to its position in SA’s pay TV market is the focus in this edition of the Business Day Spotlight. Our host Mudiwa Gavaza is joined by Nyiko Shiburi, CEO of MultiChoice SA. Topics of discussion include: what is customer experience; customer experience as a tool to gain and retain customers; how MultiChoice is taking on competition from international players like Netflix; the rationale for creating DStv Internet; investments in customers service; and feedback from DStv customers. Business Day Spotlight is a TimesLIVE Podcasts Production.